Camera Card Success Rates
How secure is my data?
Our workspaces and servers all encrypt your data using military grade AES-256bit encryption. Data is retained for one week once returned to you to prevent against lost in mail cases. Only the technician working on your specific case has access to your data. Unless specifically requested by you, data validation is done programmatically using file headers and structures allowing us to check file quality without needing to open your files.
What is your turnaround time?
It depends on the case. If it’s traditional flash media (with a separate memory chip) generally same to next day. If it’s monolithic (all in one chip) it can take one to two weeks. The majority of cases are traditional flash media unless its MicroSD or special design (eg: micro-sized).
What will my files look like when returned?
In the vast majority of cases, the filenames and folder structure will be the same. In rare cases, some pictures may be corrupt, typically the last picture written to the camera card.
How will I get my data back?
We copy the data onto a flash drive and mail it back with the original media. If you are in a rush for the recovery we can upload it to our secure server and you can download it.
We’re able to do component level diagnosis and repair to recover your data. Other data recovery companies stop at off-chip recovery. We know which components fail and on what media to get the best quality recovery possible for your case.
You may only get one chance to recover your data, having the proper team behind you to recover your information may be the difference between getting everything or getting nothing.